At ToltrazurilShop.com, we are committed to resolving any customer issues in a fair and timely manner. However, to protect the integrity of our business and ensure responsible use of our services, we enforce the following policies:
1. Chargebacks & Payment Disputes
If a customer initiates a chargeback or payment dispute without first contacting our support team to resolve the matter, they will be permanently banned from making future purchases on our website. This includes disputes made through PayPal, credit card providers, or financial institutions.
We take fraudulent or baseless disputes seriously and will respond with all available documentation, including proof of shipment, order history, communications, and IP records, as necessary.
2. Negative Feedback Without Resolution Attempt
Leaving public negative reviews (e.g., Google, Trustpilot, BBB) without first reaching out to us to resolve the issue in good faith may result in your account being restricted or blocked from future purchases.
We are always available and willing to work with our customers—but we expect reasonable communication before public accusations are made.
3. Right to Respond to Public Claims
By using our site and purchasing our products, you acknowledge that if you post negative, defamatory, or misleading public comments about our business or staff, we reserve the right to respond publicly and factually.
This includes the right to share any relevant order details, customer communications, or timeline history necessary to refute false claims and protect our reputation.
4. Final Note
We value honest, respectful communication and ask all customers to allow us the opportunity to assist before resorting to disputes or public reviews. If you have a concern, please email info@toltrazurilshop.com or use our 24/7 customer support text line for assistance.
